Frequently Asked Questions

What Do Homeowners Ask Us Most?

These are the questions North Atlanta homeowners ask Fresh Cleaning Solutions most about air ducts, dryer vents, mold, water damage, air quality and booking. Each answer is short; the links go to the full service page.

Air Duct Cleaning · Dryer Vents · Mold and Water Damage · Air Quality, Booking and Service Area

Air Duct Cleaning

How often should I get my air ducts cleaned?

Every 3 to 5 years for most North Atlanta homes. Clean sooner if you have pets, allergies, a recent renovation, or you smell something musty when the system kicks on. Our guide on how often to clean air ducts walks through the signs.

How long does air duct cleaning take?

Two to four hours for a typical home, depending on its size and the number of vents. We cover floors, work clean and put every vent cover back before we leave.

What does your air duct cleaning include?

We remove the vent covers, then clean every supply and return line under HEPA-filtered negative air with rotary brushes, sanitize with an EPA-registered product and deodorizer, and offer UV lights if you want them. Every air duct cleaning includes a free dryer vent cleaning.

Is air duct cleaning safe for kids and pets?

Yes. We use EPA-registered sanitizers and HEPA-filtered equipment, and your family and pets can be home during the service.

Are you NADCA certified?

Yes. Fresh Cleaning Solutions is NADCA certified for air duct cleaning and IICRC certified for cleaning and restoration work, and we have been locally owned in Suwanee since 2016.

Do you clean commercial ductwork?

Yes. We clean ducts and dryer vents and test the air in offices, rentals, churches and small commercial buildings, often after hours or on weekends so your space stays open.

More about air duct cleaning

Dryer Vents

Do you really clean the dryer vent for free?

Yes. Dryer vent cleaning is included free with every air duct cleaning. We also clean, repair and install dryer vents on their own.

How long does dryer vent cleaning take?

About an hour for most homes. Long runs, roof exits and second-story vents can take longer.

How do I know my dryer vent is clogged?

Clothes that need two cycles, a dryer or laundry room that gets hot, a burning smell, lint around the door or hood, and an outside flap that barely moves are the common signs.

Can you fix a crushed or disconnected dryer vent?

Yes. We repair and replace crushed, disconnected or too-long vent runs with rigid metal duct and a new exterior hood when it needs one.

More about dryer vents

Mold and Water Damage

Do you do mold testing and mold removal?

Yes. We do mold testing and inspection, including moisture readings and a check of your ducts and vents, and contained, HEPA-filtered mold remediation that fixes the moisture behind the growth so it stays gone.

Can I clean mold myself?

Small spots on hard surfaces can often be cleaned yourself. Anything larger than about 10 square feet, mold inside walls or ceilings, mold in the HVAC system or mold after flood water is a job for professionals.

What should I do first after a leak or flood?

Stop the water if you can, turn off power to wet areas, move belongings out of the water and call us. We answer 24 hours a day for water damage.

Do you offer 24/7 water damage service?

Yes. Our water damage mitigation runs 24/7: water extraction, drying with air movers and dehumidifiers, and moisture checks so wet floors and walls do not turn into mold.

Why does my house smell musty?

A musty smell usually means moisture and mold or mildew somewhere: a damp crawl space, a slow leak, a wet drain pan or dirty ducts. Our musty smell guide and a mold inspection help find the source.

Do you encapsulate crawl spaces?

Yes. We seal crawl spaces with a vapor barrier and install crawl space and whole-house dehumidifiers that hold humidity around 45 to 50 percent.

More about mold and water damage

Air Quality, Booking and Service Area

What does your air quality test measure?

Our air quality test measures particles, humidity, VOCs and CO2 room by room, so you know what is in your air and what to fix. It is offered as its own service.

Do you install UV lights and air purifiers?

Yes. We install UV-C lights that protect the coil and drain pan and whole-home air purifiers that keep working after we leave.

How much does it cost?

Every job gets a free estimate and a flat rate quoted up front, with no hidden fees. Call or book online and we will give you your price before any work starts.

Do you offer a guarantee?

Yes. We stand behind our work with 100 percent satisfaction or your money back.

Are you open on weekends?

Yes. We are open 24 hours a day, 7 days a week, and same-day service is often available.

What areas do you serve?

We are based in Suwanee and serve Gwinnett, Forsyth and North Fulton counties, plus Dunwoody in DeKalb, Flowery Branch and Gainesville in Hall, and Braselton and Hoschton in Jackson County.

How do I book?

Call (678) 609-8713 any time or use the free estimate form on this page. Tell us your ZIP code and what you need, and we will get back to you fast.

Are you locally owned?

Yes. Fresh Cleaning Solutions is locally owned and operated in Suwanee, Georgia, by David Thrower, and has served North Atlanta since 2016.

How many reviews do you have?

We have 4.9 stars from 501 Google reviews from North Atlanta homeowners. You can read them all on our Google profile and leave one after your service.

More about air quality